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BLACK FRIDAY MONTH STARTS NOW!!! FREE WORLDWIDE SHIPPING!!!

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HELP & ADVICE

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Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly
help@myjewelworld.co.uk

We offer FREE delivery on all UK & Northern Ireland orders.

We offer FREE delivery on all UK & Northern Ireland orders.

Our UK Delivery Times:

We aim to dispatch all items ordered before 11:00am same day. If the cut off is not reached orders will be shipped next working day.
Although we hold a lot of stock it’s impossible to have every single ring in every size, as we have over 20 sizes for each ring we stock. If the item you have ordered is not available your card won’t be charged. Depending on the item you have ordered dispatch times could vary from 2 - 10 days. If your order is unavailable to be shipped out straight away we will always inform you via email during working hours with a new estimated dispatch date. We will only go ahead with your order if you have confirmed your happy with the new dispatch date, you may also opt for a different item or for a full immediate refund.
At My Jewel World each item is hand-packed with care and attention. We send all our orders discreetly so no ones surprises are spoiled. Our boxes are specially designed to complement and protect the jewellery they house. We provide everything you need to ensure you never forget that special moment when giving your gift.

Special Delivery Requirements:

If you require an order sooner than any of the options advertised please feel free to contact us on 0800 520 0084 and we’ll try to see if there is anything we can do.

Shipping Options

Free Standard Delivery

Free on all orders, no minimum spend required. 2-3 working days (for orders placed before 11:00am). Your order will be shipped by Royal Mail and will require a signature. You will be notified via email once your order has been shipped.

Express Delivery

Free on orders over £200, £3.00 for orders under £200. 1-2 working days (for orders placed before 11:00am). Your order will be shipped by Royal Mail and will require a signature. You will be notified via email once your order has been shipped.

Royal Mail Special Delivery (Next Day Before 1pm)

Free on orders over £300, £5.00 for orders under £300. Next day before 1pm Monday - Friday (for orders placed before 11:00am). Your order will be shipped by Royal Mail and will require a signature. You will be notified via email once your order has been shipped and will be sent a Royal Mail tracking number.
Royal Mail Special Delivery (Saturday Guaranteed Before 1pm). Next day delivery before 1pm (including Saturdays, for orders placed before 11:00am). Your order will be shipped by Royal Mail and will require a signature. You will be notified via email once your order has been shipped and will be sent a Royal Mail tracking number.

Exceptions To Delivery Times

Ring Sizes

Some of our Ring sizes have longer delivery times, we’ll let you know if this is the case.

Fraud

At My Jewel World we take fraud seriously and do all we can to prevent fraudulent transactions. Each transaction goes through fraud checks to assure that the order was genuinely placed by you. If we have any suspicions of fraud there may be delays in your order.

Bank Holidays

Our orders are not processed on bank holidays so please allow extra time for delivery when ordering during bank holidays.

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Need Assistance?

Get in touch with us via phone or email:

Phone: +44 (0) 80 0520 0084

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