HELP & ADVICE

What can we help you with?

Use the search facility above and if you can't find the answer to what you're looking for, feel free to contact us directly
help@myjewelworld.co.uk

Frequently Asked Questions

Returns & Refunds

Our returns And refund policy

Contacting us

What telephone number do I call you on?

Do you have a shop?

How do I email you?

How do I start a live chat?

What are your opening hours?

Delivery & Dispatch

Free UK delivery

Where is my order?

What happens if my jewellery arrives when I'm not in?

What time of day do you deliver?

How long does it take for my order to get dispatched?

Worldwide shipping charges

Our Packaging

What comes with my order?

Does your jewellery get sent in discreet packaging?

Product Information

Ring Size Chart

How do you offer such big savings?

What diamond qualities do you use?

Is your jewellery nickel free?

Do I get an insurance valuation with my order?

Are your diamond conflict free?

Are your items hallmarked?

Lifetime Guarantee

Diamond Weight and Sizes

Diamond Engagement Rings

How to insure my jewellery

How to measure diamond quality using the 4 c's

Placing An Order

Can I place an order over the phone?

How do I know it's safe to order?

Jewellery Advice

Engagement Ring buying guide

How to maintain my jewellery?

How do I find out my ring size?

What are the 4 c's?

What colour Gold suits me?

New Customers

What are my payment options?

How to check my order?

I have forgotten my password

Upgrade Your Jewellery

Upgrade diamond size/carat weight

Upgrading diamond clarity

Upgrade my ring mount

What People Say About Us

The nice things that our customers say about us on Trustpilot

Currency